located in Oakland, CA, and is a private leading e-commerce site
specializing in providing cable & track lighting (halogen, LED) to consumers who are looking for innovative
household items at well-below retail prices. We can offer our customers very
low prices because we import or buy our products direct from manufacturers,
oversea or locally. We eliminate the middleman and pass on all savings to
Solairco.com has been an
online seller since 1998, and is proud of having thousands of friendly and
happy customers. Our goal is to make every customer a returning customer.
Customer service is our No.1 priority. We will respond to all customer
inquiries within 24 hours, unless our website or email system is down.
For more information, please
contact us at:
712 Jackson Street
Oakland, CA 94607
Or, email us
Sales and Return Policies
All sales are final! Sales tax of 9.50% will be collected for all
California residents. All items carry a 90-Day Warranty unless otherwise
Return of product, other than exchange or replacement, is subject
to 30% re-stocking fee. Shipping fees and/or returning shipping fees are
NON-REFUNDABLE. Note: If you did take advantage of FREE SHIPPING, regular shipping fee (or the difference if you were to have to pay shipping fee) will be deducted. Check our shipping fees here! Moreover, DOA (defective or damaged upon delivery) item
must be reported within 72 hours of receipt in order to be honored. All
returns must be accompanied by a Return Merchandise Authorization (RMA)
number, which must be obtained from our Customer Service Department prior to shipping back. All returns must have this RMA number clearly
labeled on the outside of the box. All returns must be in re-saleable
condition and be shipped in the
original box that they came with. The box must be packaged to avoid any
physical damage to the items inside. Failure to do so may invalidate the RMA
and the warranty. Any returns without a RMA number will not be honored.
90-Day Warranty (from the date of receipt) is provided to all our products unless specified otherwise (broken glass is excluded from this warranty unless reported within 72 hours as DOA). However, if our products are used in ways that they are not intended to be
used, this Warranty will be void. The same is true if our products are
modified or expanded without our prior written consent and all precautionary
procedures are not followed during and after installation.
Solairco.com is absolutely relentless in terms of protecting the
privacy of our visitors and customers. All information collected online is
for internal accounting use only and is stored in our secured server.
Furthermore, we do not keep customer's credit/debit card info on file or in
any electronic forms.
We do not use any navigational data about our visitors, where they come
from or go to while they are on our website. Web browser cookies are used
only to track progress through our website. No individually identifiable
information will be collected or stored. We will not make any other
marketing offers to you unless you have authorized us to do so.
Our credit/debit card merchant, PayPal, will collect and store all
individual information related to the sales transactions only. Please go to www.paypal.com
to read more about their privacy policies.