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Tel: 510-333-4363

Important Shipping Information

    • Please see chart below for Shipping & Handling fees.

    • Our default carrier is UPS.

    • We reserve the right to determine the appropriate delivery carrier used to fulfill your order.

    • All items are shipped insured.

    • All prices do not include Shipping & Handling fees. California destination order must add 8.75% sales tax.

    • We process international orders only if your payment is accepted by our payment processing merchant

    • We do not ship to APO/FPO, or PO Box addresses.

    • We are not responsible for lost, stolen, or misdirected packages. If the package is redirected by customer to a different address than given to us, customer is responsible for additional fee charged by our carrier.

    • All orders are processed and shipped within 24 hours (Saturday, Sunday & Holidays excluded), unless we are waiting for items to become available in order to complete the shipment.

    • Our business hours for placing orders or making inquiries by telephone are 9am-5pm PDT, Monday-Friday. 

    • We are closed Saturday, Sunday & Holidays.

    • Technical and shipping supports are available 24/7 or at toll free (877) 876-5247 during business hours.

    • To track your order, please click here! Please have your tracking number ready! To find the tracking number, please refer back to your email notifications.


Shipping & Handling Fees Schedule

  • We ship internationally (only when payment is accepted)! 

  • S&H fee for multiple-package shipment is calculated by weight per package. Fees per package are then added to come up with the grand total S&H fee

  • Handling fee is a fee charged by us per order to recover our cost of shipping materials and labor.

UPS published rates by weight per Package          +            Handling Fee          =

Total S&H Fee




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